Customer service - Walker Group

We understand that buying a new home is a serious business, that’s why we’ll listen carefully to your family’s needs and aspirations and provide you with all the information you require to make an informed purchase.

Everything we do is underpinned by our customer charter and consumer code which put you, the customer, at the heart of everything Walker Group do.

As a company, we are driven by the pride that we all take in building great places for families to live and to grow. You’ll find that this passion translates into great service – from the moment you make contact with our experienced sales advisors to the completion of our after-sales service, we will make the purchase of your new home as smooth and enjoyable as possible, taking the stress out of finding your ideal home.

See below for just some of the ways in which our customer service will make buying your next home a pleasure:

SATISFIED CUSTOMERS

Everything we do is focused on making our customers happy. That’s why we are extremely proud to be able to say that our existing customers are our best adverts. The fact that we have many second, third and even fourth-time Walker Group buyers, demonstrates just how much people like the homes we build.

CARING CUSTOMER SERVICE

Because we want you to have the perfect home for your family, our experienced team of Sales Advisors will listen carefully to your family’s needs, show you and your family around the homes available and help you make an informed choice about which one is right for you. They’ll give you all the time and information you need, so you won’t ever feel rushed.

HELP TO BUY

We are part of The Scottish Government's "Help to Buy" scheme, aimed at first-time buyers and 'second steppers'. Speak to our Sales Advisors to find out what properties are available with Help to Buy at your chosen development.

INDEPENDENT MORTGAGE ADVICE

Choosing a mortgage can be a bewildering process. To help you make the best choice, our Sales Advisors will put you in touch with an Independent Financial Advisor (IFA). Our IFAs are experts in the new build mortgage market and will provide independent advice on the best mortgage products available at any given time.

EXCEPTIONAL AFTER SALES

To make sure that you are totally satisfied with all aspects of your purchase, we provide a comprehensive after-sales service. Once you’ve received the keys to your new home you will be given the contact details of your dedicated after-sales co-ordinator. Contact us to find out more about how we’ll help you settle in.

CUSTOMER CHARTER

Walker Group is committed to providing our customers with simple, honest guidance which complies with the relevant laws and codes of practice. To ensure we uphold our high standards of service we have created a Customer Charter that sets out our promise to our customers. To read our Customer Charter, please click here.

CUSTOMER SERVICE THAT PUTS YOUR FAMILY FIRST